Frequently asked
questions.

Nextract is a commerce intelligence platform. We track prices, stock levels, Buy Box, search rankings, and competitor activity across Amazon and major e-commerce marketplaces — Flipkart, Walmart, eBay, Etsy, and more. You can access the data via a dashboard, REST API, or automated Excel/CSV reports.

Sign up at app.getnextract.com, then buy a prepaid pack from Billing. Spark starts at ₹249 for 5,000 credits. Add the products or keywords you want to track, pick your delivery mode (dashboard, API, or Excel), and you're live.

No. There is no trial. Spark is the entry prepaid pack — 5,000 credits from ₹249 / month. See pricing for pack details.

One credit = one data point fetched. Checking the price and stock of a single product on a single platform uses 1 credit. Fetching search rankings for a keyword, or pulling a product's full listing detail, also uses 1 credit. Credits don't expire within your billing month.

Tracking pauses until your next billing cycle resets your credit balance. You can upgrade to a higher plan at any time to get more credits immediately. We'll send you an alert when you're approaching your limit so you're never caught off guard.

Yes. For high-volume usage, custom data delivery (S3, SFTP, BigQuery), or dedicated SLAs, see our Enterprise page or contact us directly. Enterprise plans are quoted based on your volume, platforms, and delivery requirements.

We cover Amazon plus major e-commerce storefronts including Flipkart, Walmart, eBay, Etsy, and Croma. Need a platform not listed? Let us know — we add e-commerce platforms on request.

Depending on the platform and plan: selling price, MRP, discount, Buy Box winner, stock / in-stock status, search rank by keyword, product title and description, images, ratings & review count, seller information, and listing quality signals. See Products for a full breakdown.

Refresh frequency depends on your plan — from daily on Starter to near real-time on Scale and Elite. On-demand API calls return the latest available snapshot for Amazon and other e-commerce storefronts.

Three ways to get your data: Dashboard — log in and view charts, alerts, and comparisons directly. REST API — query any endpoint in JSON; integrates with your existing stack. Scheduled Excel / CSV — formatted reports delivered to your inbox or Google Sheet on your schedule. All three are available from day one.

After signing up, your API key is available immediately in the dashboard under Settings → API. No approval process — sign up, copy the key, and make your first call. Full API reference is on the API docs page.

JSON by default, with a consistent schema across all platforms. For bulk/enterprise delivery we also support JSON Lines, CSV, and Parquet. The schema is documented in the API reference.

Yes. Nextract collects only publicly available product data — prices, listings, rankings, and availability that any shopper can see. We do not collect personal data or bypass authentication. We follow ethical collection practices including rate limiting and robots.txt respect. See our Trust & Security and Compliance pages for details.

Yes. All data in transit is encrypted via HTTPS/TLS. Account data is stored in secured infrastructure with access controls. We're working towards formal GDPR compliance. Enterprise customers can request a data processing agreement (DPA). See Trust & Security for the full picture.